Press and Marketing

NEWS & MENTIONS

3. CallCentre.co.uk Oct 19th, 2016

Why low-code or no-code platforms are key to healing broken caller experiences

4. BPA Quality Jul 21st, 2016

Automatic Call Distributor vs Modern routing

5. paper.li Feb 15th, 2016

6 factors affecting VoIP call quality

 

Our story

Contact center services are often mediocre. 

Sometimes they’re quite bad. Terrible even.

Why is that? 

Generally, there is no shortage of CX Pros in those contact centers. There are great Leaders – great Makers – great Agents. 

And it still only rarely translates into great services. 

In practice, the main problem is a fundamental inability to make meaningful changes fast. Changing even a simple process means time, money, and lengthy IT projects. 

That’s where babelforce comes in. Our No-Code platform gives your team the power of a developer – without ever writing a line of code. If you can conceptualize your ideal service – if you can draw it on a whiteboard – you and your team can create it in a matter of days (or even hours!)

No development projects. No costly dev resources. No inter-departmental, cross-functional, get-nothing-done meetings. 

Go from concept to design to creation in record time. Integrate every tool and channel. Automate any step in the customer journey. 

Do it all with babelforce.  

Management Team

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Operations and Telecommunication Experts,COO

Christian Förster

Christian has over 20 years experience in telecommunications and customer communications solutions. He has delivered solutions for enterprise customers, as well as launching numerous products to enable customer contact. Christian leads the team that ensures the success of customer projects built using babelforce.

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Head Of Technology

Timo Friedl

Timo has over 15 years experience in software architecture, software development, virtualization and large scale communications systems. He founded several software development teams and worked on projects at Rocket Internet. He is the architect of the extraordinarily open and flexible babelforce platform.

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Customer Experience and Contact Center Process Expert, CEO

Pierce Buckley

Pierce has over 15 years experience in creating and managing customer experiences. He has been involved in deploying contact center and omnichannel customer service solutions and infrastructure for both large enterprises and SMBs. He is passionate about products that involve communities to create something great: communities of developers, partners, contractors.

Brand assets

The company name “babelforce” is a registered word mark and is displayed all lower case including the first “b”.

babelforce is a global cloud communications platform focussed on no-code integration and automation. It allows non-technical people to build even the most complex of integrated processes.
 
babelforce is a global cloud communications platform focussed on no-code integration and automation. Build and manage any call handling process. Leverage our global telecommunications infrastructure to offer premium call quality. Connect your devices, channels and integrate your core business tools – no coding required.
 
babelforce is a global cloud communications platform focussed on no-code integration and automation Build and manage any call handling process. Leverage our unique multi-carrier telecoms network to offer premium call quality and connect your devices. Any combination of SIP clients, softphones and deskphones can be joined up, allowing you to offer a truly connected VoIP service across your teams.

Measure all aspects of your phone service with deep integrations to other business tools – no coding required. Our open API allows you to perform any pre-built or customized action in your Helpdesk, CRM, KPI or BI dashboard. Make sure your customers get to the right agent by designing end-to-end caller journeys with apps for IVR, queueing, routing and scheduling.

The babelforce platform can be customized for your core business needs. Blend integrated outbound calling with skills-based routing for inbound calls. Set recording controls for compliance requirements or automate your support with triggered SMS and dynamic IVR systems. Your existing resources and call handling processes are combined and managed from one platform..
What do your customers really want? It’s simple: they want their problems solved with zero friction. So why is that so challenging? Missing integration and automation are the chief issues – and that’s where babelforce comes in…
Too many businesses are hindered by what they believe to be possible. They start with limitations in mind. babelforce takes a different approach – by encouraging our clients to start with big ambitions,  and by making them possible.
babelforce is the best at what we do. Why? Becuase we’re not in the software business – we’re in the relationships business. We work with our clients to provide the best possible experiences for customers with a game-changing No-Code toolkit.
 

The babelforce logos can only be used where there is a current and valid agreement to that effect. The logos and any other babelforce marketing materials can be used for the sole purpose of promoting babelforce services. The logo is available in three forms: horizontal placement of the logo icon, vertical placement of the logo icon and the logo icon in standalone form. The standalone icon can only be used in contexts where the word mark “babelforce” is used prominently so that the logo icon is clearly associated with “babelforce”.

 

GET THE LOGOS

babelforce official orange color

Orange

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babelforce official turquoise color

Turquoise

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babelforce official dark blue color

Dark blue

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The typeface is called Raleway. If you have any queries about use of the marketing materials or require any additional materials, then please don’t hesitate to contact us.
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