Press and Marketing
NEWS & MENTIONS
Global Newswire, Oct 3rd 2023
Global Newswire, Dec 7th 2022
CXToday, Jan 10th 2022
babelforce Feb 27th, 2019
CallCentre.co.uk Oct 19th, 2016
Why low-code or no-code platforms are key to healing broken caller experiences
BPA Quality Jul 21st, 2016
paper.li Feb 15th, 2016
paper.li Feb 6th, 2016
Contact center services are often mediocre.
Sometimes they’re quite bad. Terrible even.
Why is that?
Generally, there is no shortage of CX Pros in those contact centers. There are great Leaders – great Makers – great Agents.
And it still only rarely translates into great services.
In practice, the main problem is a fundamental inability to make meaningful changes fast. Changing even a simple process means time, money, and lengthy IT projects.
That’s where babelforce comes in. Our No-Code platform gives your team the power of a developer – without ever writing a line of code. If you can conceptualize your ideal service – if you can draw it on a whiteboard – you and your team can create it in a matter of days (or even hours!)
No development projects. No costly dev resources. No inter-departmental, cross-functional, get-nothing-done meetings.
Go from concept to design to creation in record time. Integrate every tool and channel. Automate any step in the customer journey.
Do it all with babelforce.
Operations and Telecommunication Experts,COO
Christian has over 20 years experience in telecommunications and customer communications solutions. He has delivered solutions for enterprise customers, as well as launching numerous products to enable customer contact. Christian leads the team that ensures the success of customer projects built using babelforce.
Head Of Technology
Timo has over 15 years experience in software architecture, software development, virtualization and large scale communications systems. He founded several software development teams and worked on projects at Rocket Internet. He is the architect of the extraordinarily open and flexible babelforce platform.
Customer Experience and Contact Center Process Expert, CEO
Pierce has over 15 years experience in creating and managing customer experiences. He has been involved in deploying contact center and omnichannel customer service solutions and infrastructure for both large enterprises and SMBs. He is passionate about products that involve communities to create something great: communities of developers, partners, contractors.
The company name “babelforce” is a registered word mark and is displayed all lower case including the first “b”.
Measure all aspects of your phone service with deep integrations to other business tools – no coding required. Our open API allows you to perform any pre-built or customized action in your Helpdesk, CRM, KPI or BI dashboard. Make sure your customers get to the right agent by designing end-to-end caller journeys with apps for IVR, queueing, routing and scheduling.
The babelforce platform can be customized for your core business needs. Blend integrated outbound calling with skills-based routing for inbound calls. Set recording controls for compliance requirements or automate your support with triggered SMS and dynamic IVR systems. Your existing resources and call handling processes are combined and managed from one platform..
The babelforce logos can only be used where there is a current and valid agreement to that effect. The logos and any other babelforce marketing materials can be used for the sole purpose of promoting babelforce services. The logo is available in three forms: horizontal placement of the logo icon, vertical placement of the logo icon and the logo icon in standalone form. The standalone icon can only be used in contexts where the word mark “babelforce” is used prominently so that the logo icon is clearly associated with “babelforce”.
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