Make customer service easy.
Make growth easy.
Transform your service with the most flexible platform for enterprise contact centers.
Automate, and focus on what matters
babelforce empowers you to free agents from repetitive (and boring!) tasks.
Streamline their workflows and let them focus on providing truly outstanding customer service.
See the rewards for yourself.
Integrate systems. Connect people.
When information arrives in the right place at the right time, you can do something amazing for your customers.
You can make them feel like the experience was crafted just for them.
“We’ve created a customer experience that is far superior – it’s amazing. babelforce offers you pretty much anything you can imagine to fulfill your customer service needs.”
Head of Customer Service
“babelforce is very easy to use. Anyone who wants to make a positive impact on customer experience will be very happy with babelforce.”
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If you follow customer service trends, you’ll notice that even though consumers consistently report low satisfaction with the technology, the market for IVR systems continues
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Maximized efficiency through Call Center ACD
Nothing kills call center efficiency more than when calls get sent to the wrong place. When this happens, your business (and customers) waste a ton
It's time to get started
When it comes to personal service, human agents are best. But for the 75% of a typical interaction that’s just routine processes? Leave it to the machines.