“Automating business calls with IVR call bots helps reduce agent handling time and move the manual routine processes to automation. Babelforce also increases business revenues by retaining big parties and freeing up customer care automatically as per the business needs.”
Make it happen with
The composable voice platform uniting agents and automation
Create unforgettable experiences for customers.
Voice partner of choice for Zendesk
Do your agents a favor – add enterprise telephony and VoiceBot automation to Zendesk, or to any system of record. Data and call handling in the same place = a better interaction every time.
Deploy
VoiceBots in 70+ languages.
Create
any self-service and
workflow automations.
Add
enterprise-grade CCaaS to Zendesk and other solutions.
Marley Spoon's recipe for retention
Marley Spoon’s customer-centric business model needed a telephony system with the flexibility to put the human voice at the center of customer engagement.
What can we learn from big AI blunders?
If your AI goes rogue it can attract embarrassing media coverage of your brand.
Here are some lessons we can learn from high-profile AI blunders.
Save 800 hours per month with VoiceBot AI
Our VoiceBot understands speech and intention, giving it an unrivalled ability to handle calls alongside your agents. Customize your VoiceBot so it knows when to act independently, and when to pass the caller to a human agent.
Hear us out:
Hold music shouldn’t be the first thing your callers hear. Greeting them with a VoiceBot AI is a better look for your business, and a better experience for your customers.
babelforce gives you the power to build the customer experiences you’ve always wanted – with tools anyone can use. If you can draw it on a whiteboard, you can build it with babelforce.
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We get results.
See for yourself.
€1m
annual savings per 50 agents
>€3m
revenue boost from LTV and retention improvements
20-40%
increase in agent efficiency
What others say about us
BG
Bharat G.
Software Engineer
Professional product for adding automation to enterprise contact centres
Oct 22, 2022
RM
Ralf M.
Babelforce takes us to the next level of customer communication
Feb 22, 2024
“We are using Zendesk in our organisation and have been on the saerch for a phone system which cooperates in the best way with Zendesk. Babelforce fills all the needs we have in regards to Zendesk and offers even more valuable solutions to drive and grow our business. We are very impressed by the possible solutions Babelfore can offer.”
BC
Ben C.
Global Head of CCI Outbound & Planning
First Class Service Provider with Personalised Support
Nov 17, 2023
“Babelforce has given us flexibility and control over how we work with our phone setup, whether for inbound or outbound calls. It easily integrates with our ticketing system and the support we have received for additional requests or product development, along with general questions, has always been great.”
DF
Diana F.
Excellent and flexible software
Nov 28, 2023
I love that it is so easy to use and handle! The software works on no-code base, therefore you don’t need to be a pro to set it up. Also, you get all the support you need. I love the amazing tools it comes with, such as integrating it into other systems like Zendesk, SAP and so on!
AN
Anonymous
Computer & Network Security
Covers all the bases
Nov 08, 2023
Bableforce is a one stop shop when it comes to a telephony service. With their support, we have created an easy to manage system that is perfectly integrated with Zendesk. The support team is great and always happy to help, even with a smile.
