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VoIP phone services are the future of telephony. In many countries, it’s already near impossible to get a phone line that doesn’t use internet technology
In this post: What is call monitoring? Why do contact centers monitor calls? What are the advantages of call monitoring? “This call may be recorded
In this post: What is a CRM call center? The benefits of implementing a CRM call center Best practices for the CRM call center Effective
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When it comes to personal service, human agents are best. But for the 75% of a typical interaction that’s just routine processes? Leave it to the machines.