We started babelforce in response to this question:
Why are there so many broken customer experiences on the phone?
Call center services from traditional vendors are still making people wait on hold. Why do businesses have to risk losing sales and annoying customers by making them wait? When we got to thinking about the problem more, we realized that to crack it, we need to go to the core of the issue: What barriers prevent businesses from creating great phone experiences? Why is it so expensive to solve common big problems: For example, why is it so difficult to do contract closures and compliant payments on the phone?We set out to tackle these problems from the ground up: from telecoms infrastructure to the business process solutions. Even more it is our aim to enable integration of call processes with your core systems: CRM, agent desktops and marketing automation? What if all this could cost less – like way less than with a traditional telephony service?
A solution like that would mean a sea change in your customer service. This is what babelforce is all about.