Explainer | babelforce

What is a Voice User Interface?

January 19, 2022 No Comments

In this post: What is a Voice User Interface? Voice User Interface examples What is the purpose of a Voice User Interface? How does a

What Is Cost per Call? (Plus 4 Ways to Cut Yours!)

January 12, 2022 No Comments

In this post: What is cost per call? How to calculate Cost per call What does cost per call tell you? 4 ways to cut

What is the Active and Waiting Calls Metric?

January 5, 2022 No Comments

What is the active waiting calls metric? Active and waiting calls is a metric that measures how well teams handle call volumes in real-time. It

What is Skills-Based Routing?

December 15, 2021 No Comments

In this post: How does Skills-Based Routing Work? The Benefits of Skills-Based Routing Three Winning Skills-Based Routing Strategies Skills-based routing matches agents – who specialize

What is IaaS?

December 8, 2021 No Comments

In this post: What does “Infrastructure” Mean? What does “as a Service” Mean? How can IaaS Improve Customer Experience? How does IaaS Differ from PaaS

What is Call Center Schedule Adherence?

November 17, 2021 No Comments

In this post: Why does schedule adherence matter? How is schedule adherence calculated? Four ways to manage and improve schedule adherence Call center schedule adherence

What is a Key Performance Indicator?

November 10, 2021 No Comments

A key performance indicator is a measurement that indicates how well a business is reaching important objectives. Incorporating smart KPIs into everyday interactions should increase

What is Call Center Coaching?

November 3, 2021 No Comments

Call center coaching is a quality management tool that offers agents feedback, examples, and performance assessments in order to improve their performance and wellbeing. When