3 Things I’ve Learned From Adrian Swinscoe

Here are the top 3 things I learned from @Adrian Swinscoe:

1. Be brilliant at the basics:

You can do many things in a contact center, and there’s always a new trend.

But it’s vital to be brilliant at 1 or 2 channels rather than spreading yourself too thin.

2. “You can have everything in life you want, if you will just help other people get what they want.”

This is a quote from Zig Zigler that I picked from @Adrian.

It appeals to me personally and is deeply embedded in the way we work at @babelforce to help our customers achieve what they want.

3. Be great at a few things rather than average at many:

It’s similar to # 1, but it’s more general.

For example, we find it’s often more important to enable our customers to seriously build on their existing services rather than adding a high-tech AI solution on top.

I highly recommend @Adrian’s Punk CX Podcast and his beautiful book Punk CX. (Buy a physical copy instead of the Kindle version, thank me later!)

#lessons #CustomerExperience #CX