The most powerful automation platform for communications

 

 

 

Take the tour

Build Anything – Integrate Everything

Create

Create any kind of communications solution in a call center software platform based on your business needs

Integrate

Build and optimize integrated business processes and offer outstanding customer experience

Measure

Measure and analyze all call data in your real-time dashboards and business intelligence

Deploy 5 Seats or 5000

Create a contact center of any size, with radical flexibility, to integrate all your core tools and processes

 

 

Integrate Outbound Calls

Connect dynamic outbound calling with your CRM, Helpdesk and Reporting

 

 

Manage Users & Teams

Organise your people into teams; route calls and tasks based on any skills and data you like

 

 

Connect any device

Deploy softphones across different platforms – desktop, tablet and mobile

Flexible, Integrated IVR Systems

Create any IVR flow or multichannel dialog. Integrate customer journeys with your favorite web tools

 

 

Call Routing and Queueing

Route and queue calls however you like. Add applications to manage traffic and dialogs, and integrate with business processes

 

 

Call Center Scheduling

Schedule based on time, date, availability and dynamic data. Deploy applications to optimize task scheduling across your team

 

 

Your rules, your way

Add conditions and trigger actions to enable fully integrated business, sales and service processes

Control & Create Everything

Everything on the platform is accessible in a REST API. There’s no limit to what you can integrate or build.

 

 

Real-time Notifications

Push all events and data to any application: real-time monitoring, dialog, applications… anything you like

 

 

Helpdesk and CRM Integrations

Add your favorite web tools. Then enjoy the power of deep integrations with your Helpdesk and CRM

 

 

Call Center Analytics

Use pre-built integrations to put your own data into BI. Add integrations to your preferred BI and dashboards.

SMS built into communications

Two-way SMS conversations that integrate with your CRM and Helpdesk. Manage SMS conversations and add integrations within applications

 

 

Phone & SMS numbers worldwide

Bring and manage your own numbers for phone and SMS numbers anywhere in the world.

 

 

Premium VoiP Calls

We have over 40 carriers and 300 service providers integrated for worldwide, high-quality telecommunications

 

 

Call Recording and PCI Compliance

Guarantee compliance with call recording. Bring full recording control for sector-specific regulation and best practice.

Create your own fully integrated communication process