The most powerful automation platform for communications
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Build Anything – Integrate Everything
Create
Create any kind of communications solution in a call center software platform based on your business needs
Integrate
Build and optimize integrated business processes and offer outstanding customer experience
Measure
Measure and analyze all call data in your real-time dashboards and business intelligence
Deploy 5 Seats or 5000
Create a contact center of any size, with radical flexibility, to integrate all your core tools and processes
Integrate Outbound Calls
Connect dynamic outbound calling with your CRM, Helpdesk and Reporting
Manage Users & Teams
Organise your people into teams; route calls and tasks based on any skills and data you like
Connect any device
Deploy softphones across different platforms – desktop, tablet and mobile
Flexible, Integrated IVR Systems
Create any IVR flow or multichannel dialog. Integrate customer journeys with your favorite web tools
Call Routing and Queueing
Route and queue calls however you like. Add applications to manage traffic and dialogs, and integrate with business processes
Call Center Scheduling
Schedule based on time, date, availability and dynamic data. Deploy applications to optimize task scheduling across your team
Your rules, your way
Add conditions and trigger actions to enable fully integrated business, sales and service processes
Call Flows and Process Logic
Cloud based Data Integration
Control & Create Everything
Everything on the platform is accessible in a REST API. There’s no limit to what you can integrate or build.
Real-time Notifications
Push all events and data to any application: real-time monitoring, dialog, applications… anything you like
Helpdesk and CRM Integrations
Add your favorite web tools. Then enjoy the power of deep integrations with your Helpdesk and CRM
Call Center Analytics
Use pre-built integrations to put your own data into BI. Add integrations to your preferred BI and dashboards.
SMS built into communications
Two-way SMS conversations that integrate with your CRM and Helpdesk. Manage SMS conversations and add integrations within applications
Phone & SMS numbers worldwide
Bring and manage your own numbers for phone and SMS numbers anywhere in the world.
Premium VoiP Calls
We have over 40 carriers and 300 service providers integrated for worldwide, high-quality telecommunications