3 Ways to Slash Abandoned Calls to Your Contact Center *Now*
What actually happens when your customer abandons a call? Do they just… solve their own problem? Somehow I doubt it. Best case scenario? They call
What actually happens when your customer abandons a call? Do they just… solve their own problem? Somehow I doubt it. Best case scenario? They call
In our last post on pre-emptive contact center services we made the case for… well, that. Pre-emptive services mean lower costs, fewer calls and better
Have you ever thought that running a contact center is a bit like running Disneyland? Probably not. But there is a least one way they
Fact: anyone who’s qualified to take a call is qualified to make a call. So why would a contact center recruit two different teams for
The call center has always been quick to adopt new forms of automation. Now, the industry is spoilt for choice. But not all automation is
Your contact center – no matter how large – has a place in the cloud. Sure, it can be daunting to make the leap. It’s