How to control and tag call recordings in Freshdesk

Watch the video and learn how to set up tags and recording control for outbound calls in Freshdesk. All that is possible by adding meta data to recording during the call.

What you’ll need:

• Embedded babelConnect app
• babelforce recording tags

You can set up a recording by adding the tags you want. After that you are ready to start making outbound calls. When talking to the consumer, you are able to activate the recording and tag it with appropriate label you have chosen before.