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Why do people hate call queues? Answers from psychology
Call queues are a universally dreaded aspect of calling customer service. No one likes to wait in line, whether it’s at the grocery store or
November 29, 2023
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Lake is babelforce’s senior copywriter – he enjoys learning and writing about technology and the fast-changing world of customer experience. When he’s not writing, he spends time hiking in nature, singing and acting.
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The stores swapping artificial for actual intelligence
A grocery chain has become the first in the UK to remove self-service checkouts from most of its stores following customer feedback. This is the
November 15, 2023
