babelforce x Ultimate = Partnering up to provide a humanized approach to omnichannel automation

This blog was originally published by our friends at Ultimate over on the Ultimate blog.

Omnichannel is getting more and more important. By partnering with our friends at Ultimate, we’re able to provide automation solutions to our enterprise customers that extend across all voice and text-based channels.

We’re beyond excited to announce our latest partnership with Ultimate. The company is building the world’s most powerful virtual agent platform. It’s powered by industry-leading AI, but it’s also powered by a world-class team.

Combining babelforce’s powerful voice bot solution with Ultimate’s industry-leading social messaging, ticket, and chat automation capabilities, you will now be able to:

  • Use Conversational-AI to improve your services in both voice channels and text-based chat 
  • Automate all routine tasks and allow your customer service representatives to focus on providing customer service excellence
  • Empower your team with no-code design tools to up-skill themselves from customer support managers to full CX automation experts

“With babelforce and Ultimate pairing together, our customers can now provide multilingual support in both voice and chat options- talk about changing the customer support game!”

Sylvain Mlodyszewski, Director of Partnerships, Ultimate

Taking omnichannel automation to the next level

AI is going multidimensional. Through the partnership between Ultimate and babelforce, you will have the opportunity to automate across an even wider range of channels – from ticket and chat to phone. With the power of conversational and generative AI, you can provide instant support on any of these while still delivering a natural conversational experience. On top of that you can do all of this in over 109+ languages for chat and 70+ languages for voice. 

“The partnership between babelforce and Ultimate is going to be the first thing that comes to mind when buyers think about VoiceBot and chat automation. It’s as simple as that; we’re going to set a standard that other businesses will struggle to meet.”

Pierce Buckley, CEO and Co-founder, babelforce

Human-focused AI for an improved CX 

Empathy, ingenuity, and problem solving aren’t things you can automate. Human customer service representatives are just as important as ever, and your AI solution should be seen as a helping resource. Through this partnership between Ultimate and babelforce, you’ll be capable of automating your most repetitive tasks. Based on this, your customer service representatives can devote their time to offering customers the best possible support experience, and your customers will have more options to receive instant, 24/7 support. That’s a win-win for everyone.

Together with our shared values on creating humanized automated experiences, we look forward to providing our customers with the best-in-class automation solutions that extend across more channels than ever before.

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