More Calls to Deflect? Ditch Basic IVR – Try a VoiceBot
Do you see a pressing need for more automation in customer service? It’s been the case for a while. But right now? I think we’re
Do you see a pressing need for more automation in customer service? It’s been the case for a while. But right now? I think we’re
We all know the term CSat (customer satisfaction), right? If you don’t use it (and you really should), you’ve probably heard about it before. However,
You can probably name a lot of reasons to connect your business phone service across different sites. But the big question of the day is
This is the second instalment in our list of call center best practices. Ready to make a tangible difference to your business’s CX? Good –
It takes a lot of skill to run a call center well. You have to manage people, manage tech and manage processes. And some contact
What does IVR stand for? IVR stands for Interactive Voice Response. It’s a customer service system that callers can interact with, either by speaking to
An IVR system can be one of the most reliable pieces of equipment in the inbound call center. But don’t be too confident; regular IVR
I bet you’re a *huge* advocate for self-service. Because really, who isn’t? When customers want something – and it’s something that happens to save you
I recently had to remind a person under 25 that I grew up without a cell phone. There was only a landline and it didn’t
Everyone wants to move services to the cloud. It’s a cloud bonanza. And it’s cloud-based ACD systems which offer some of the biggest gains for