
Customer Calling Experience: Start Enhancing CX Excellence Now!
Your contact center is one of the main ways people interact with your company. The experience customers have when they call has a huge influence
Your contact center is one of the main ways people interact with your company. The experience customers have when they call has a huge influence
A contact center might receive thousands of calls every single day. Some of those calls are from customers with very specific questions or requests, while
Starting or expanding a call center isn’t easy or cheap. You have to find office space, hire new recruits, and then train them to get
Whilst the term ‘call center queue’ may be foreign to you, you’ve most probably been held in one before. If you contact a call center
Call centers are always looking for ways to improve the customer experience while increasing efficiency. One of the most effective ways to do this is
After call work can be a massive time-sink in the contact center. Obviously, you want to get ACW right; the tasks agents carry out are
Once upon a time, setting up customer services meant providing a phone number. And maybe a postal address for actual paper letters. For a
You already track your team’s performance. But every so often you should do yourself a big favor and shake up the call center KPIs your
In this post: Refresher! What is call routing? The BIG call routing benefits are… How to personalize with dynamic routing Is dynamic call routing good
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