
Customer Journey Orchestration – a Bare Bones Introduction!
There are a lot of ways to explain customer journey orchestration. Most of them are confusing. Is that because customer journey orchestration itself is confusing?
There are a lot of ways to explain customer journey orchestration. Most of them are confusing. Is that because customer journey orchestration itself is confusing?
Put all the functionality of the babelforce platform right at the heart of your Freshdesk customer support software. At babelforce, we just love to integrate.
Recovering overdue payments is not the most glamorous part of doing business. There’s no denying that it can be awkward, and changes the dynamic between
Every year we ask hundreds of CIOs a simple but important question: How can you be sure that your technology strategy is right for customer
When a business begins a relationship with a cloud service provider, large data migrations are typically among the first tasks they have to deal with.
Running your contact center operations with a platform like Zendesk is an important step towards embracing the API economy. But if you take this step
Call Center technology upgrades are often hampered by the same old issues: the high cost of integrating systems, and the need to work within the
Sitel and babelforce have teamed up to help fast-growing companies scale personnel and processes with minimal effort. Rapid business growth presents companies with numerous complex
Large businesses have certain requirements when it comes to their call handling processes. Implementing new teams of customer support or sales agents, or expanding existing ones,
Phone systems are usually a mixed bag. Your business probably has lots of deskphones, mobiles and other phone devices in active use. Any business that
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