How We Help Movers and Markers in CX

We help movers and makers at contact centers sleep peacefully at night.

Movers:

These are our heroes – folks who are either visionaries trying to bring a transformation or pragmatists trying to improve something.

What keeps them up at night?

Since they have to represent and be accountable for the initiative, their concerns are:
– “Is this going to work?”
– “Will it get done on time?”
– “What if it blows up in my face?”

Makers:

They keep the show on the road – folks who build things and configure integrations.

What keeps them up at night?

– “Are we going to do it better than last time?”
– “Will we get the expected outcome?”

We help these markers build out things initiated by the movers with a toolkit of pre-built ‘lego blocks’ of code.

We love seeing them show off things built on our platform that they’d never thought was possible – with a smile on their face.

That’s what we live for!

#CustomerExperience #CX