Route Calls Anywhere – Multi-Site Your Business Phone Service
You can probably name a lot of reasons to connect your business phone service across different sites. But the big question of the day is
You can probably name a lot of reasons to connect your business phone service across different sites. But the big question of the day is
This is the second instalment in our list of call center best practices. Ready to make a tangible difference to your business’s CX? Good –
It takes a lot of skill to run a call center well. You have to manage people, manage tech and manage processes. And some contact
What does IVR stand for? IVR stands for Interactive Voice Response. It’s a customer service system that callers can interact with, either by speaking to
An IVR system can be one of the most reliable pieces of equipment in the inbound call center. But don’t be too confident; regular IVR
I bet you’re a *huge* advocate for self-service. Because really, who isn’t? When customers want something – and it’s something that happens to save you
Sometimes Customer Satisfaction (CSat) scores just will not go up. However you tweak your service – revised scripts, new tools, evolving processes – customers still
Pro-tip: you can collect a lot more water with a bucket than with a sieve Likewise, if you can plug the holes in your service
I recently had to remind a person under 25 that I grew up without a cell phone. There was only a landline and it didn’t
In a recent post, I said that a good IVR system is more than a barrier to live agents. It’s the reason callers don’t need