Create sophisticated, fully automated services without complex software development – just intuitive, visual tools.
Empower your CX Makers to revolutionize service
There’s a huge gap in practically every contact center’s services. It’s the gap between the experience they want to offer customers, and the experience customers actually have.
babelforce is changing that.
Our No-Code tools enable you to create sophisticated customer services with the power of a software developer – but with no expensive or time-consuming development projects.
Rip up the roadblocks to ambitious continuous improvement projects and make it easy to get better every day.
Fully automated workflows
Add automation to strategic points in every single customer service process or automate entire end-to-end services.
Flexible customer services
Create dynamic criteria within your contact and data flows for effortless personalization and “right first time” routing.
Optimize agents’ time
Automate the grunt work and allow your agents to focus entirely on providing exceptional customer experiences.
Automation is the biggest must-have in CX
Automation isn’t just about cost savings. It’s not just about efficiency and precision either. Automation is about making human connections scalable. It’s about letting the machines handle the boring bits so your agents can foster meaningful and lasting relationships.
babelforce has created a set of tools that any contact center operations team can use to build and improve any kind of service. Our goal is to put control over CX into the hands of people who live and breathe it every day.
Create the experiences your customers want, connect every tool you depend on, and automate 90% of routine processes. Book your personal demo now to discover the limitless possibilities of babelforce.
Develop a “test and learn” culture
for Customer Experience
Inspiration strikes – you envision the next big thing in customer service. You draw a simple process on the back of a napkin. You plot it out in the babelforce UI.
One week later it’s up and running in your contact center. When you want to change it, test it, grow it – you can. That’s how easy babelforce can make it.
Keep the customer journey in your sights
The customer journey doesn’t stop when the call ends. In fact, almost all of that journey happens when you’re out of sight.
With automated follow-ups and next actions, you can automatically retain, upsell or survey your customers in a structured and ongoing way.
No-Code development means power
like you’ve never had before
How do massive organizations like Amazon and Uber improve customer services? Simple – they spend tens or hundreds of millions of dollars hiring developers.
Most organizations can’t do that. The good news is, they don’t need to. The babelforce platform puts an incredible amount of power into the hands of CX professionals. It’s the power to make meaningful change, just like a developer – all without writing a single line of code.
of tasks are typically candidates for automation, with babelforce
of contact center leaders admit to being heavily hampered by a lack of automation
of agent time is spent manually documenting interactions
Your automation challenge is solved.
Fact – the number of contact centers with no interest in automation is zero. Every customer service team in the world needs a plan to automate more.
That means both automating entire services end-to-end, and automating key stages of the journey for smoother and more pleasant interactions.
babelforce has the solution to your automation challenges so book your personal demo now.