Automating caller authentication

In the video, you’ll see the automated caller authentication process of an insurance company.

With the help of our composable customer engagement platform, you can capture user input in natural language, create a one-time code, send it by SMS and then verify it.

In this example, babelforce checks the entered information against the details already stored in Zendesk (the SoR used by the insurance company).

This process involves creating a template within babelforce and adjusting it to your needs (thanks to No-Code!). This is all done without needing very technical people. So with composability you can increase your agility and flexibility greatly.