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Automating “Where Is My Order” Queries

In this video my Artam shows you how a common call center query can be handled by an AI-enabled VoiceBot. As you’ll see, the entire record of the interaction is saved in Zendesk.

The ticket is solved automatically. NO call center agent is involved at all.

Artam is going to ask the VoiceBot about a missing delivery to see what that looks like in practice.

The aim is to take away routine queries from customer service agents and to free up a ton of time so that they can do what they really do best, which is have great conversations with customers about more complicated topics.🤝

The business outcome from this automation is pretty impressive: 150K such interactions per month means net business benefits of over 1m EUR per year!

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