How to benefit from status synchronization

Imagine an agent wants to take a break or change their status on whatever call center system they use.

In such a scenario the status often needs to be changed in multiple systems.

What we do differently is that we can automatically transfer the status from babelforce to Zendesk or Microsoft Teams.

That means the status only needs to be changed in one system in order to be displayed in every other connected system.

This is possible because of the integration of the babelforce browser phone in Zendesk.

Ultimately, this leads to the following benefits:
👉 Agents have one less thing to worry about
👉 A lot of time is saved because the status change only needs to be carried out in one system
👉 The time that is freed up can be spent on more important activities such as assisting with complex customer requests