
What is customer satisfaction (CSat)? And how to measure it
Customer satisfaction, also known as CSat, is a measure of how satisfied customers are with the products or services offered by a company. It is
Customer satisfaction, also known as CSat, is a measure of how satisfied customers are with the products or services offered by a company. It is
In this post: Average Handling Time Customer Satisfaction Service Level First Contact Resolution Call Abandonment Rate Percentage of Calls Blocked Call Transfer Rate Wrap-up Time
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