What is IVR?
Interactive Voice Response (IVR) is a key tool for contact centers. It automatically responds to customer queries with speech that’s either pre-recorded or generated dynamically.
Interactive Voice Response (IVR) is a key tool for contact centers. It automatically responds to customer queries with speech that’s either pre-recorded or generated dynamically.
Many different things can happen during a phone call to a support hotline: messages played and recorded, SMS messages triggered, calls routed, caller selections, lookups in
Getting high call quality is not something that just happens on its own. We help all sorts of companies to optimize their voice telephone quality and reliability: whether
Often you need to route and reroute calls dynamically. For example, if your babelforce users include sales or general office staff, then often they can
If you want to have telephones, mobiles and SIP softphones on tablets or other computers all working together, then you would probably be looking for
We just can’t stop pressing those triggers, er … into action for communications processes. We had no idea how call routing-crazy our customers would go