What would you learn if you could get inside your customers’ heads? If you knew what they love about your products and call center services…
SMS messaging is one of the great under-used customer service tools. Everyone understands it. Everyone can access it. It’s rock-bottom cheap compared with taking a
Have you ever thought that running a contact center is a bit like running Disneyland? Probably not. But there is a least one way they
Call deflection is nothing new. You’ve probably been thinking about it… forever. But perhaps it’s become a bigger issue recently? Your contact center can handle
Pro-tip: you can collect a lot more water with a bucket than with a sieve Likewise, if you can plug the holes in your service
The call center has always been quick to adopt new forms of automation. Now, the industry is spoilt for choice. But not all automation is
So – you’ve taken the plunge and started using VoIP for your calls. Welcome to the hottest new tech of… 2002. You know that using
Customer service is all about change. You know what customers wanted yesterday – maybe you know what they want today. Do you know what they’ll
