If you’re thinking about a career change, you might want to consider becoming a software developer. It’s been a booming section of the employment market
Call center software is a big investment. It’s not just money; a new platform takes time to set up and can radically change how you
Customer experience has a significant impact on your brand. In fact, customer experience is your brand. Getting it right means customers who’ll stick with you,
You know the basics: working on Customer Experience (CX) leads to more revenue, improved customer loyalty and cost savings. CX is so important that brands
Every business is striving for more automation. But here’s the problem – ‘more automation’ is a bit of a vague goal. Contact centers in particular
Picture the scene. I’m standing in a (pre-lockdown) queue at a store. Ahead of me, a teenage boy is standing with his mother. ‘It costs
There are plenty of ways to keep a watchful eye on your business’s success. Customer Lifetime Value (CLV) is among the most valuable for two
In this post: What is CRM automation? The benefits of CRM automation More sales Happier agents Loyal customers Smarter marketing Big savings Automation is the
In this post: What is SMS marketing? SMS marketing – better than email? How will SMS marketing help your business? How does SMS marketing help
Post summary: A 2% increase in retention has the same impact as a 10% cut in costs A surprising proportion of churning customers can be
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