How to figure out if you need a VoiceBot
August 22, 2023
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You’re not imagining it. We’re at an AI tipping point. Half the world is rhapsodizing The other half is doom mongering about what humanity will
Category: No-Code automation
Why Does the Best Automation… Happen Behind the Scenes?
October 6, 2022
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Traveling for work recently I booked, checked in, and checked out of a hotel without speaking to a single member of staff. This is not
No-Code Solutions to The Global Developer Crunch
September 1, 2022
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If you’re thinking about a career change, you might want to consider becoming a software developer. It’s been a booming section of the employment market
9 Features of The Best Call Center Software
February 17, 2022
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Call center software is a big investment. It’s not just money; a new platform takes time to set up and can radically change how you
Struggling to Improve CX? Empower Your Customer Experience Specialist!
August 19, 2021
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Customer experience has a significant impact on your brand. In fact, customer experience is your brand. Getting it right means customers who’ll stick with you,
Top Challenges in CX Design (And How to Solve Them)
April 14, 2021
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You know the basics: working on Customer Experience (CX) leads to more revenue, improved customer loyalty and cost savings. CX is so important that brands
7 Essential Types of Contact Center Automation
April 1, 2021
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Every business is striving for more automation. But here’s the problem – ‘more automation’ is a bit of a vague goal. Contact centers in particular
The Real Value of Self-Service in Customer Support
February 4, 2021
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Picture the scene. I’m standing in a (pre-lockdown) queue at a store. Ahead of me, a teenage boy is standing with his mother. ‘It costs
Increase Customer Lifetime Value (9 Proven Approaches)
January 7, 2021
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There are plenty of ways to keep a watchful eye on your business’s success. Customer Lifetime Value (CLV) is among the most valuable for two
CRM Automation – What is it and How do I do it?
October 20, 2020
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In this post: What is CRM automation? The benefits of CRM automation More sales Happier agents Loyal customers Smarter marketing Big savings Automation is the
