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  • Articles

The Hidden Costs of Outdated Utility Call Centers

Legacy call centers quietly drain utilities. See the hidden costs – and how modern platforms improve CX, cut waste, and build resilience.
  • Articles

How Leading Utilities Are Transforming their CX with CCaaS

See how water, energy and gas companies are managing call surges with voice automation and smart call routing.
  • Articles

ROI of CCaaS in Utilities

Discover how utilities achieve ROI from CCaaS beyond cost savings – efficiency, resilience, and customer trust with babelforce.
  • Articles

Reducing Call Volumes in Utilities | Practical Fixes

Outages, price changes, weather – utility call surges are inevitable. Learn proven strategies to reduce call volumes and keep service running smoothly.
  • Articles

How Utilities Can Improve Call Centre KPIs

Utilities track endless KPIs – but how do you improve them? Learn how FCR, AHT, CES and more can be boosted with automation and CCaaS.
  • Articles

Why Utilities Struggle to Meet Modern CX Expectations

Customer expectations are rising fast. Learn why utilities lag behind and how CCaaS platforms help close the gap.
  • Articles

How Is Customer Service in Utilities Performing?

See how water, energy, and broadband customer service is performing in 2025, with data from the State of Utilities Customer Service report.
  • Articles

Personalisation at Scale: Can Utilities Deliver It?

Can utilities deliver personalisation at scale? See how CCaaS platforms make tailored, efficient customer service possible.
  • Articles

The Call Filtering Problem In Utilities: From Chaos to Control

How can utility companies separate routine support calls from emergency calls?
  • Articles

Why Utilities Struggle to Meet Modern CX Expectations

Customer expectations are rising fast. Learn why utilities lag behind and what they can do about it.
  • Articles

Legacy Systems in Utilities: Why CX Depends on Modern Platforms

Outdated tech is the silent killer of utilities customer experience.
  • Articles

The human cost of poor service at utilities

Poor utility CX hurts both customers and agents.
  • Articles

Customer service doesn't matter for utilities. True or false?

We work with local and regional utilities companies. Here's why customer service is always worth the investment.
The death of utilities customer service, exaggerated?
  • Articles

The death of utilities' customer service. Has it been exaggerated?

Reports of utilities’ customer service ‘death’ are exaggerated – many still struggle, but some are improving fast with automation.
7-ways-utilities-companies-can-automate-customer-service
  • Articles

7 ways utilities companies can automate customer service

Save hundreds of hours per month and free agents from repetitive tasks
  • eBooks

The Hidden Time Killers in Your Call Center

Discover 5 hidden time killers in your contact center - and how to automate them. Save time, cut costs, and boost CX. Download the free ebook now.
  • Articles

"Service is the last honest signal"

Bad service = dead brand. Get CX wrong and you have to recover fast! But it can be done, and here's how.
  • Quick Guides

A Full Picture of Every Caller

Fast-growing property brokerage Homeday needed to scale personalized CX without losing the human touch.
  • Quick Guides

From Cost Center to Growth Engine

Gardening retailer Ratioparts turned their customer service into a profit center, unlocking €25k+ daily revenue potential from outbound calling.
  • Quick Guides

From Busy Tones to Bots

Utility company Stadtwerke Hamm transformed their outdated phone system into intelligent automation, transparency, and control.

Book your demo today

We’re super proud of our no-code contact center platform, and we’d love to show you everything it can do. During your free demo we’ll:

  • Show you key features designed to make your agents’ lives easier
  • Demonstrate how babelforce’s intuitive builder puts contact center optimization in your hands
  • Assess your requirements and recommend your ideal babelforce use case
  • Answer any questions you might have!
Book your Demo