babelforce Resources

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why customer service leaders should reinvent the wheel 2

Why customer service leaders SHOULD reinvent the wheel

Innovation must take bigger leaps to keep pace with increasing complexity.
What high profile AI blunders can teach us

What high-profile AI blunders can teach us.

It's a good thing AI can't feel embarrassment, or some of them would never show up to work again.

How Orgadata unified global customer service teams

For Orgadata, customer service *is* customer loyalty. To provide global support, they needed a unified system for all teams.

Will AI take away jobs? Let's hope so.

The demographic shift towards an older global population will make it harder each year to secure staff.
How ratioparts is building a profit center with babelforce

How Ratioparts is building a profit center with babelforce

Gardening and forestry equipment business Ratioparts needed a way to manage seasonal demand peaks in customer service.
what do consumers really think of voicebots

What do consumers really think of VoiceBots?

VoiceBots have a mixed reputation. The technology has advanced a lot. But have consumer opinions?

Customer service automation - how to smash it vs. how to suck at it

80% of customer service organizations will be using AI by the end of next year. Let's talk about what happens when you beat the teething problems...and when you don't.
An illustration of a baseball player next to the title 'How to hit a home run with partial automation'

How hit a home run with partial automation

What does baseball's most impressive comeback have to do with contact center automation? It's all about finding overlooked value.
How Does Optimizing Agent Workflows Benefit Your Business?

How Does Optimizing Agent Workflows Benefit Your Business?

Find out why Uber invested as much as or maybe more in the driver experience than in the customer experience.
Do you fear change or embrace it?

Do you fear change or embrace it?

Will you be happy if nothing changes for your business in the next week? Most people say “yes”. Will you be happy if nothing changes for your business in the next 5 years? Most people say “absolutely not”.
Are you sick of making customers wait on hold?

Are you sick of making customers wait on hold?

Today I’d like to talk about the origin of the most common call center #SLA - 80% of calls answered within 20 seconds.
The integrations that can save the world

The integrations that can save the world

Pierce Buckley, CEO & Co-founder of babelforce

Why add call handling to Zendesk?

Create a frictionless agent desktop in Zendesk by adding call handling to your ticketing system.

Why integrate your telephony with Salesforce?

Create a frictionless agent desktop in Salesforce by adding call handling to the CRM.

CX Transformation with VoiceBot automation

Learn how a major German energy company, saves €500,000+ per year thanks to their babelforce VoiceBot.
How to reduce agent burnout

How to reduce agent burnout in your contact center

62% of call center agents identified burnout as one of their top workplace challenges. But what is agent burnout, and how can we prevent it?

Book your demo today

We’re super proud of our no-code contact center platform, and we’d love to show you everything it can do. During your free demo we’ll: