How to hit a home run
with partial automation

A grounded approach to AI in the contact center

About this eBook

In 2003 Oakland Athletics were in a tough spot. But they made one of baseball’s biggest comebacks, and on a shoestring budget.

What’s that got to do with AI in the contact center? A lot, if you’re interested in making smart decisions that pay off in incredible value. With AI hype at fever pitch, we explain how partial automation makes AI truly cost effective.

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