What is Call Center Coaching?
Call center coaching is a quality management tool that offers agents feedback, examples, and performance assessments in order to improve their performance and wellbeing. When
Call center coaching is a quality management tool that offers agents feedback, examples, and performance assessments in order to improve their performance and wellbeing. When
Call center agents are an essential part of your customer experience and brand. But they can’t delight customers without your help. To be fully effective,
Running a contact center often feels like a balancing act. You have to juggle great (and speedy!) service while ensuring agents aren’t overworked. Misjudge this
Employee Satisfaction (ESat) is a metric which measures how happy employees are in their job. This metric will generally track factors including: Want more articles
Employee turnover in customer service is a major challenge. And call center agents have a higher average voluntary turnover rate than any other job role.