How a Contact Center Should Manage Queues (Copy Disney!)
Have you ever thought that running a contact center is a bit like running Disneyland? Probably not. But there is a least one way they
Have you ever thought that running a contact center is a bit like running Disneyland? Probably not. But there is a least one way they
Do you see a pressing need for more automation in customer service? It’s been the case for a while. But right now? I think we’re
Call deflection is nothing new. You’ve probably been thinking about it… forever. But perhaps it’s become a bigger issue recently? Your contact center can handle
I bet you’re a *huge* advocate for self-service. Because really, who isn’t? When customers want something – and it’s something that happens to save you