Lessons from the Archive: The Life of a Switchboard Operator
When Sharon Griggins had this conversation with Studs Terkel over forty years ago, professional switchboard operators had already been around for nearly a century. The
When Sharon Griggins had this conversation with Studs Terkel over forty years ago, professional switchboard operators had already been around for nearly a century. The
Caller experiences and overall customer experience is already benefiting from call center software joining the API Economy. babelforce’s no-code call process platform allows customer service
Automatic Call Distributor (ACD) is becoming outdated as a term in the telecommunications and contact center industry. In this piece we will briefly compare its
When offered as an in-built feature of a modern cloud based contact center platform, automatic call distribution based on agent skills is a powerful weapon for
Businesses need to be able to offer priority call routing service for many reasons. Maybe you offer different services to premium customers, or a hotline to
In the European Union and elsewhere, data protection legislation has a concrete effect on business processes involving call recording. There are national laws with which to
If there’s one thing you can rely on happening in the tumultuous world of business, it’s the need for innovative solutions. Or as they’re more