What is Utilization?
In this post: · Why do Contact Centers Measure Utilization? · How to Calculate Occupancy · How does Utilization Differ from Occupancy?
In this post: · Why do Contact Centers Measure Utilization? · How to Calculate Occupancy · How does Utilization Differ from Occupancy?
There are always new trends in the contact center. New tech, new strategies and – of course – plenty of ways to adapt to a