Better FCR? 5 Call Center Solutions to Help Callers, First Time!
If you want to reduce call volume, improve CX, and make life easier for agents – FCR is almost certainly the place to start. First
If you want to reduce call volume, improve CX, and make life easier for agents – FCR is almost certainly the place to start. First
If there’s one industry that can benefit from automation in a big way – it’s the contact center industry. So why do so many contact
When it comes to IVR, contact centers walk a fine line. On the one hand, it can be one of the fastest, cheapest and most
This is the second instalment in our list of call center best practices. Ready to make a tangible difference to your business’s CX? Good –
It takes a lot of skill to run a call center well. You have to manage people, manage tech and manage processes. And some contact
What does IVR stand for? IVR stands for Interactive Voice Response. It’s a customer service system that callers can interact with, either by speaking to
The modern call center is awash with incredibly sophisticated technology. In fact, ‘lack of tech’ is hardly ever the problem these days. You might even
An IVR system can be one of the most reliable pieces of equipment in the inbound call center. But don’t be too confident; regular IVR
I bet you’re a *huge* advocate for self-service. Because really, who isn’t? When customers want something – and it’s something that happens to save you
The call center has always been quick to adopt new forms of automation. Now, the industry is spoilt for choice. But not all automation is