There’s no doubting that 2020 was a tough ride for the insurance industry. With 2021 shaping up to be perhaps just marginally better, many industry
Do you want to keep your customers? Then keep your customers happy. You know how important experience is because you’re a customer. And even if
Do you remember this from your teenage years: you’d leave a gig late at night, get out your smartphone and try to order an Uber,
2020 is speeding by – and it hasn’t been easy for anyone. So what does success look like in a year when the rules went
In this post: Customer Satisfaction Customer Effort Score Customer Churn Rate Net Promoter Score Customer Service Satisfaction Easy Contact Center Automation (eBook) You already understand
Post summary: Practically every call center uses CRM software, but few get the most from it Well-integrated CRM is the cornerstone of the most revolutionary
Contact centers are often faced with myriad issues when it comes to adapting and adopting practices and solutions that can transform the way they operate.