Call queues are a universally dreaded aspect of calling customer service. No one likes to wait in line, whether it’s at the grocery store or
A grocery chain has become the first in the UK to remove self-service checkouts from most of its stores following customer feedback. This is the
VIP call routing, also known as VIP routing or priority-based routing, is a telephony system that prioritizes incoming calls based on predefined criteria. It’s a
Customer satisfaction, also known as CSat, is a measure of how satisfied customers are with the products or services offered by a company. It is
Cool Vendor™ Acknowledges Innovative, Impactful, and Intriguing Brands Berlin-based customer experience (CX) platform babelforce is thrilled to announce their recognition as a Gartner Cool Vendor
With budgets getting tighter and operating costs getting higher, contact centers need to get the most out of every investment they make. This is especially
If you follow customer service trends, you’ll notice that even though consumers consistently report low satisfaction with the technology, the market for IVR systems continues
There has been a trend over the last decade to nominate the current year “the worst ever”. Divisive politics play a part, as well as
Your contact center is one of the main ways people interact with your company. The experience customers have when they call has a huge influence
Many businesses claim they put the customer first. But talking the talk is easier than walking the walk. And when it comes down to it,
