Getting feedback from customers
The right customer at the right time How likely is a business to say: “Nah, we don’t want to actively get feedback from our customers”? In fact, most consumer-facing businesses put particular emphasis...
Read MoreThe right customer at the right time How likely is a business to say: “Nah, we don’t want to actively get feedback from our customers”? In fact, most consumer-facing businesses put particular emphasis...
Read MoreIn this series of posts, we have already looked at a few of the ways to use a dialer; such as customer retention and debt recovery, I will in this piece...
Read MoreNow that we have seen that an integrated dialer can not only bring sales acceleration activity thanks to a higher quantity of outbound call, it can also help increase your...
Read MoreIt is hard to take care of existing customers. I have worked in many sales teams. I also help sales, customer retention and success teams everyday. And only a small...
Read MoreOne of the most powerful tools in a contact center’s arsenal is the dialer. Not necessarily the dialer itself - that is just one component. But a high-quality dialer deeply...
Read MoreSales acceleration – is it as important as they say? Absolutely. Is it as complicated as they say? Not necessarily...
Read MoreSales acceleration is about making every part of the sales processes faster. The sales function of any company involves numerous complex interactions and systems. A sales acceleration initiative aims to maximise...
Read MoreAt the most basic level, a dialer is a system that places outbound calls from a contact center to customers. The aim is to reduce the cost of placing phone...
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