Automatic call distribution is the practice of directing incoming phone calls to available agents. This is handled by an Automated Call Distributor (ACD) which can be a software or hardware...
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When Sharon Griggins had this conversation with Studs Terkel over forty years ago, professional switchboard operators had already been around for nearly a century. The job had changed with each...
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Automatic Call Distributor (ACD) is becoming outdated as a term in the telecommunications and contact center industry. In this piece we will briefly compare its functionality to that of more...
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