VoIP Telephony
Stay agile and slash overheads with on-demand capacity that you can scale rapidly with growth.
Elevate your contact center productivity
VoIP telephony comes with a whole host of features designed to help you manage your contact center more effectively.
When your agents are supported by the right technical solutions, they can focus on doing their jobs to the best of their abilities. This translates into happier customers and better business outcomes for you.
By integrating a VoIP phone system into your contact center, you can take advantage of advanced features to boost your efficiency. This includes AI-powered call analytics, omnichannel customer journeys, and automatic call routing.
Ready to make the switch? Book a demo today to see how babelforce can help you build a more agile, productive, and customer-centric contact center.
Empower your agents to work from anywhere
An agile workforce is a productive workforce. With a VoIP phone system, your remote workers can make and receive calls just as if they were in the office — no matter where they are in the world.
Whether you want to go fully remote or operate a hybrid contact center, VoIP gives you the flexibility to adapt your operations quickly and efficiently.
Cut costs, not service quality
With VoIP you only pay for the capacity you need, so you can avoid overspending on unused lines and hardware. No more expensive telephone leases or long-term contracts – you can increase or decrease your capacity at any time to match customer demand.
Call centers that employ 30 users can typically save $1,200 per month just by switching to VoIP.
But unlike other overheads — where a cheaper option may also mean lower quality service — a VoIP phone system will improve the quality of your customer service while still reducing costs.
Features like advanced routing, intelligent IVR, call queuing, and automatic call distribution mea you can be confident that callers speak to the right agent the first time, every time.
VoIP telephony is transforming contact centers
VoIP is replacing traditional analog telephony systems in contact centers around the world. Its many advantages in terms of cost, flexibility, and features make it the obvious choice for businesses that want to maintain a high level of customer service while reducing overheads.
Contact us today to learn more about how babelforce can help you make the transition to VoIP quickly and easily, with minimal disruption to your ongoing operations.
