Can you reduce calls without frustrating customers?
Service quality or service speed?
I say – why not both?
When I talk to #CX leaders, I encounter a strong belief in “compromise”.
i.e. We’ll do some things *right* and we’ll do some things *fast*… but we’ll accept that almost nothing is right AND fast.
I don’t see things that way.
I say – why not both?
When I talk to #CX leaders, I encounter a strong belief in “compromise”.
i.e. We’ll do some things *right* and we’ll do some things *fast*… but we’ll accept that almost nothing is right AND fast.
I don’t see things that way.
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