How service centers solve their IVR issues

STOP putting your callers through a menu tree in your IVR.

Here’s how you can prevent this mega frustration for your consumers:

Scenario 1 –

If they’ve emailed or chatted with you previously, your system should be capable of pulling out that information and saying,

“Are you calling about the issue X you emailed us about?”

And then, instantly connect them to an agent who can help them with it.

Scenario 2 –

If they’re calling you out of the blue, you can simply ask them, “What would you like to do today?”

Then apply a classification algorithm to deliver them to an agent within seconds.

You can do both these things relatively easily using the No-Code tools we’ve today.

build that algorithm using our No-Code Lego Blocks.