How service centers solve their IVR issues
STOP putting your callers through a menu tree in your IVR.
Here’s how you can prevent this mega frustration for your consumers:
Scenario 1 –
If they’ve emailed or chatted with you previously, your system should be capable of pulling out that information and saying,
“Are you calling about the issue X you emailed us about?”
And then, instantly connect them to an agent who can help them with it.
Scenario 2 –
If they’re calling you out of the blue, you can simply ask them, “What would you like to do today?”
Then apply a classification algorithm to deliver them to an agent within seconds.
You can do both these things relatively easily using the No-Code tools we’ve today.
build that algorithm using our No-Code Lego Blocks.