Play Video

Why are call-backs and virtual queueing in IVR so valuable?

“Don’t call us – we’ll call you.” There is one occasion when people actually want to hear that. And it’s when they’re on hold. Features like #callbacks, like virtual queuing – they’re so much more valuable than businesses even realize.

Related Videos

babelforce platform
Does *off the shelf* VoiceBot work?
How to automate caller authentication