Your customers use WhatsApp… Why doesn’t your business?Is WhatsApp on your radar? More and more companies are embracing WhatsApp as an essential customer service channel.Take RentMantra for example; they implemented WhatsApp to give customers more direct access to services, and have seen a 15% increase in sales*.Why are others unsure about taking that first step?Two experts in this field – Jonathan Baer and Pierce Buckley – discuss the “how” and the “why” of using WhatsApp for customer services.