Play Video

Your customers use Whatsapp… Why doesn’t your business?

Your customers use WhatsApp… Why doesn’t your business?Is WhatsApp on your radar? More and more companies are embracing WhatsApp as an essential customer service channel.Take RentMantra for example; they implemented WhatsApp to give customers more direct access to services, and have seen a 15% increase in sales*.Why are others unsure about taking that first step?Two experts in this field – Jonathan Baer and Pierce Buckley – discuss the “how” and the “why” of using WhatsApp for customer services.

Related Videos

How businesses are getting more from Zendesk for Voice
Automating where is my order queries
Why are call-backs and virtual queueing in IVR so valuable?