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What is a dialer

In this post: Introduction to dialersWhat does a dialer look like?What are the different kinds of dialer?A little bit of dialer historyDialer concernsWhat processes are dialers used for?How do integrated dialers...

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call center infrastructure

Adopting cloud call center infrastructure should be straightforward. But, when a business chooses the wrong vendor, they can get trapped with a solution that limits call quality and flexibility. So let's look at the...

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what is CTI

CTI stands for Computer Telephony Integration or Computer Telephone Integration. In practice, CTI means ‘computerizing’ or ‘automating’ some part of a phone call. The purpose of CTI is making call handling...

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