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Insurance industry automation

Automating Insurance Industry Services? Here’s What You Need to Know.

Jack Barton February 24, 2021
Customer Onboarding

All You Need to Know About Customer Onboarding (Plus Examples)

Jack Barton February 18, 2021

What is Customer Lifetime Value?

Tau Mutimutema February 16, 2021
Virtual queuing

What is Virtual Queuing? A Simple Solution to a Frustrating Problem

Jack Barton February 11, 2021
Self-service strategies

The Real Value of Self-Service in Customer Support

Jack Barton February 4, 2021
What is call abandonment rate

What is Call Abandonment Rate?

Tau Mutimutema February 2, 2021
Customer Acquisition Cost

Here’s How Contact Centers Are Lowering Customer Acquisition Cost

Jack Barton January 28, 2021

What is a Blended Contact Center?

Tau Mutimutema January 26, 2021
Customer Effort Score

What is Customer Effort Score?

Tau Mutimutema January 19, 2021
Better CSat

CSat Scores in the Gutter? Send Them Skywards in 5 Simple Steps

Jack Barton January 14, 2021
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Blog

Automating Insurance Industry Services? Here’s What You Need to Know.

February 24, 2021

All You Need to Know About Customer Onboarding (Plus Examples)

February 18, 2021

What is Customer Lifetime Value?

February 16, 2021

What is Virtual Queuing? A Simple Solution to a Frustrating Problem

February 11, 2021

The Real Value of Self-Service in Customer Support

February 4, 2021

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