24
Sep
In this post: What is SMS marketing?SMS marketing – better than email?How will SMS marketing help your business?How does SMS marketing help customers?How does SMS personalization work?Your free guide to SMS...
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Blog
17
Sep
In this post: Why are IVR solutions idiots?How do IVRs create problems?What’s the *solution* for IVR solutions?What are the benefits of integration?Your free guide to IVR automation (eBook) Erm… why are IVR...
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10
Sep
In this post: What is TTS?Why does TTS matter in a contact center?What are the benefits of using TTS?What you should know about conversational IVRWhat’s great for customers?What’s great for you?Your...
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03
Sep
In this post: What is an inbound call center?Key metrics for inbound call centersThree skills the best call centers haveYour free guide to contact center automation What is an inbound call center? An...
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27
Aug
In this post: Customer SatisfactionCustomer Effort ScoreCustomer Churn RateNet Promoter ScoreCustomer Service SatisfactionEasy Contact Center Automation (eBook) You already understand the importance of knowing how customers feel about your brand. But do you...
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26
Aug
babelforce has joined forces with Awaken Intelligence to combine the best in contact center automation with call-scripting and workflow process management. The deep two-way integration between babelforce and Awaken Intelligence gives...
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20
Aug
In this post: What is an outbound call center?Key metrics for outbound call centersThree skills the best call centers haveYour free guide to SMS & IVR automation What is an outbound call...
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13
Aug
Post summary CRM strategy extracts incredible value from data you already haveThe contact center isn’t always where CRM strategy is born – even though they do manage most customer relationships!Strong areas...
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06
Aug
Post summary: A 2% increase in retention has the same impact as a 10% cut in costsA surprising proportion of churning customers can be retained with a single positive messageSimple automation...
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