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Blog

What is Net Promoter Score

What is Net Promoter Score?

Tau Mutimutema January 12, 2021
Customer Lifetime Value

Increase Customer Lifetime Value (9 Proven Approaches)

Jack Barton January 7, 2021

What is Call Transfer Rate?

Tau Mutimutema January 5, 2021
Personalized customer service

3 Roads to Personalized Customer Service That Aren’t Total Junk

Jack Barton December 17, 2020
Customer Journey Orchestration

Customer Journey Orchestration – a Bare Bones Introduction!

Jack Barton December 10, 2020

What is Average Speed of Answer? (ASA)

Tau Mutimutema December 9, 2020
Business strategies

5 Businesses Strategies You Should Steal Today

Jack Barton December 3, 2020

What is First Contact Resolution?

Tau Mutimutema December 1, 2020
average handling time

What is Average Handling Time?

Jack Barton November 24, 2020
Gen z customer service

Ready for the Bracingly High Expectations of Your Young Customers?

Jack Barton November 19, 2020
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Blog

Automating Insurance Industry Services? Here’s What You Need to Know.

February 24, 2021

All You Need to Know About Customer Onboarding (Plus Examples)

February 18, 2021

What is Customer Lifetime Value?

February 16, 2021

What is Virtual Queuing? A Simple Solution to a Frustrating Problem

February 11, 2021

The Real Value of Self-Service in Customer Support

February 4, 2021

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