Nothing kills call center efficiency more than when calls get sent to the wrong place. When this happens, your business (and customers) waste a ton
VoIP is a voice-over-internet protocol technology that allows you to make phone calls over the internet. Telecom companies typically provide VoIP services. Choosing the right
In this post: “This call may be recorded for quality and training purposes”. We’ve all heard these words before. If you contact customer support, there’s
You know that your contact center would seriously benefit from outbound services. You’re well aware that providing proactive services can help you meet your customer’s
Fact: anyone who’s qualified to take a call is qualified to make a call. So why would a contact center recruit two different teams for
Why do sales teams overlook their existing customers? Yes, of course, businesses need new customers to keep growing. But – that doesn’t stop you from
A lot of businesses find debt recovery challenging. That’s no surprise; chasing debts can seem at odds with the relationship you’re trying to build. But
In our first instalment, we looked at how to get more from a basic auto dialer. But for some call centers, the only real solution
A little research on auto dialers turns up a wealth of products. From a power dialer to a predictive to progressive to preview… and the
Today we’re taking an upside-down view of our topic. Your call center probably uses a predictive dialer. We’re going to look at a few ways
