Geeky

call center infrastructure

Whose infrastructure is it anyway?

Adopting cloud call center infrastructure should be straightforward. But, when a business chooses the wrong vendor, they can get trapped with a solution that limits call quality and flexibility. So let's look at the...

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What is VoIP

What is VoIP?

What is VoIP? At the most basic level, VoIP can be described as the general term for making and receiving phone calls over the internet. Below we’ll talk about how...

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IVR Technology

What is IVR Technology?

The telecoms world is a multiple offender when it comes to acronyms: SIP, RTP, PBX, ACD - the list goes on. One which is very commonly used is IVR (Interactive...

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