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what do consumers really think of voicebots

What do consumers really think of VoiceBots?

VoiceBots have a mixed reputation. The technology has advanced a lot. But have consumer opinions?

Customer service automation - how to smash it vs. how to suck at it

80% of customer service organizations will be using AI by the end of next year. Let's talk about what happens when you beat the teething problems...and when you don't.
An illustration of a baseball player next to the title 'How to hit a home run with partial automation'

How hit a home run with partial automation

What does baseball's most impressive comeback have to do with contact center automation? It's all about finding overlooked value.

CCW 2024

babelforce is exhibiting and speaking at Europe’s premier customer dialogue event. Book a chat with us for CCW and get your ticket for free.
The 99$ Answer to the $1 Million Question

The 99$ Answer to the $1 Million Question

When do you automate, and when do you leave a human to do a human’s job?
Modernizing Customer service

Stadtwerke Hamm meets changing customer needs with babelforce

Stadtwerke Hamm, a regional energy supplier in Germany, modernized their telephony systems with babelforce. With transformative results.
A recipe for... Supercharged retention

Marley Spoon's recipe for retention

Marley Spoon's customer-centric business model needed a telephony system with the flexibility to put the human voice at the center of customer engagement
360° Visibility Of the customer journey

How Homeday gained a 360° view of the customer journey

Homeday gained full visibility of the customer journey and the ability to make data-driven decisions with babelforce.
What is a citizen developer?

What is a citizen developer?

91% of businesses have engaged in digital transformation, and the demand for custom functionality has exceeded the supply. Citizen development can help.
Why Does the Best Automation...

Why Does the Best Automation...Happen Behind the Scenes

"Traveling for work recently I booked, checked in, and checked out of a hotel without speaking to a single member of staff."
9 Things to never do again

9 things you'll never do again thanks to contact center automation

Contact Center Automation is no-brainer. Discover a simple way to automate *anything* in your customer services.
No-Code Automation

No-Code Automation for your success

No-Code automation means creating a process – even a very complex one – without writing any code.

Book your demo today

We’re super proud of our no-code contact center platform, and we’d love to show you everything it can do. During your free demo we’ll: