babelforce Resources

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The chaotic leader's guide to call center harmony
  • eBooks

The chaotic leader's guide to call center harmony

Learn how four real companies have brought simplicity and accuracy to their call centers in the face of rising call complexity.
Clean a Toilet or Contact Customer Service? Tough Call…
  • Articles

Clean a Toilet or Contact Customer Service? Tough Call…

Apparently, time wasting is so aggravating that 41% of people would rather clean a toilet than contact customer service. Here are five methods to stop wasting your customers' time.
Five facts that show voice is here to stay
  • Articles

Five facts that shows voice is here to stay

The oldest service channel is set to continue gaining relevance over the next decade.
why customer service leaders should reinvent the wheel 2
  • Articles

Why customer service leaders SHOULD reinvent the wheel

Innovation must take bigger leaps to keep pace with increasing complexity.
What high profile AI blunders can teach us
  • Articles

What high-profile AI blunders can teach us.

It's a good thing AI can't feel embarrassment, or some of them would never show up to work again.
  • Customer Stories

How Orgadata unified global customer service teams

For Orgadata, customer service *is* customer loyalty. To provide global support, they needed a unified system for all teams.
  • eBooks

4 strategies to get more value from Zendesk

Adopting Zendesk is a massive productivity booster; here's how to get even more from Zendesk.
  • Articles

Will AI take away jobs? Let's hope so.

The demographic shift towards an older global population will make it harder each year to secure staff.
How ratioparts is building a profit center with babelforce
  • Customer Stories

How Ratioparts is building a profit center with babelforce

Gardening and forestry equipment business Ratioparts needed a way to manage seasonal demand peaks in customer service.
what do consumers really think of voicebots
  • Articles

What do consumers really think of VoiceBots?

VoiceBots have a mixed reputation. The technology has advanced a lot. But have consumer opinions?
  • Articles

Customer service automation - how to smash it vs. how to suck at it

80% of customer service organizations will be using AI by the end of next year. Let's talk about what happens when you beat the teething problems...and when you don't.
An illustration of a baseball player next to the title 'How to hit a home run with partial automation'
  • eBooks

How hit a home run with partial automation

What does baseball's most impressive comeback have to do with contact center automation? It's all about finding overlooked value.
The 99$ Answer to the $1 Million Question
  • Videos

The 99$ Answer to the $1 Million Question

When do you automate, and when do you leave a human to do a human’s job?
  • Quick Guides

Why add call handling to Zendesk?

Create a frictionless agent desktop in Zendesk by adding call handling to your ticketing system.
  • Quick Guides

Why integrate your telephony with Salesforce?

Create a frictionless agent desktop in Salesforce by adding call handling to the CRM.
  • Customer Stories, Quick Guides

CX Transformation with VoiceBot automation

Learn how a major German energy company, saves €500,000+ per year thanks to their babelforce VoiceBot.
Modernizing Customer service
  • Customer Stories

Stadtwerke Hamm meets changing customer needs with babelforce

Stadtwerke Hamm, a regional energy supplier in Germany, modernized their telephony systems with babelforce. With transformative results.
A recipe for... Supercharged retention
  • Customer Stories

Marley Spoon's recipe for retention

Marley Spoon's customer-centric business model needed a telephony system with the flexibility to put the human voice at the center of customer engagement
360° Visibility Of the customer journey
  • Customer Stories

How Homeday gained a 360° view of the customer journey

Homeday gained full visibility of the customer journey and the ability to make data-driven decisions with babelforce.
What is a citizen developer?
  • Articles

What is a citizen developer?

91% of businesses have engaged in digital transformation, and the demand for custom functionality has exceeded the supply. Citizen development can help.

Book your demo today

We’re super proud of our no-code contact center platform, and we’d love to show you everything it can do. During your free demo we’ll:

  • Show you key features designed to make your agents’ lives easier
  • Demonstrate how babelforce’s intuitive builder puts contact center optimization in your hands
  • Assess your requirements and recommend your ideal babelforce use case
  • Answer any questions you might have!
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