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  • Articles

Will AI take away jobs? Let's hope so.

The demographic shift towards an older global population will make it harder each year to secure staff.
How ratioparts is building a profit center with babelforce
  • Customer Stories

How Ratioparts is building a profit center with babelforce

Gardening and forestry equipment business Ratioparts needed a way to manage seasonal demand peaks in customer service.
what do consumers really think of voicebots
  • Articles

What do consumers really think of VoiceBots?

VoiceBots have a mixed reputation. The technology has advanced a lot. But have consumer opinions?
  • Articles

Customer service automation - how to smash it vs. how to suck at it

80% of customer service organizations will be using AI by the end of next year. Let's talk about what happens when you beat the teething problems...and when you don't.
An illustration of a baseball player next to the title 'How to hit a home run with partial automation'
  • eBooks

How hit a home run with partial automation

What does baseball's most impressive comeback have to do with contact center automation? It's all about finding overlooked value.
The 99$ Answer to the $1 Million Question
  • Videos

The 99$ Answer to the $1 Million Question

When do you automate, and when do you leave a human to do a human’s job?
Modernizing Customer service
  • Customer Stories

Stadtwerke Hamm meets changing customer needs with babelforce

Stadtwerke Hamm, a regional energy supplier in Germany, modernized their telephony systems with babelforce. With transformative results.
A recipe for... Supercharged retention
  • Customer Stories

Marley Spoon's recipe for retention

Marley Spoon's customer-centric business model needed a telephony system with the flexibility to put the human voice at the center of customer engagement
360° Visibility Of the customer journey
  • Customer Stories

How Homeday gained a 360° view of the customer journey

Homeday gained full visibility of the customer journey and the ability to make data-driven decisions with babelforce.
What is a citizen developer?
  • Articles

What is a citizen developer?

91% of businesses have engaged in digital transformation, and the demand for custom functionality has exceeded the supply. Citizen development can help.
Why Does the Best Automation...
  • Articles

Why Does the Best Automation...Happen Behind the Scenes

"Traveling for work recently I booked, checked in, and checked out of a hotel without speaking to a single member of staff."
9 Things to never do again
  • eBooks

9 things you'll never do again thanks to contact center automation

Contact Center Automation is no-brainer. Discover a simple way to automate *anything* in your customer services.
No-Code Automation
  • Articles

No-Code Automation for your success

No-Code automation means creating a process – even a very complex one – without writing any code.

Book your demo today

We’re super proud of our no-code contact center platform, and we’d love to show you everything it can do. During your free demo we’ll:

  • Show you key features designed to make your agents’ lives easier
  • Demonstrate how babelforce’s intuitive builder puts contact center optimization in your hands
  • Assess your requirements and recommend your ideal babelforce use case
  • Answer any questions you might have!
Book a Demo
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