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Bergfreunde adopts babelforce and reduces AHT by 30 seconds
  • Customer Stories

Bergfreunde's CX evolution with babelforce

Major outdoor retailer reduces AHT by 30 seconds by adopting babelforce as their telephony platform.
The chaotic leader's guide to call center harmony
  • eBooks

The chaotic leader's guide to call center harmony

Learn how four real companies have brought simplicity and accuracy to their call centers in the face of rising call complexity.
Clean a Toilet or Contact Customer Service? Tough Call…
  • Articles

Clean a Toilet or Contact Customer Service? Tough Call…

Apparently, time wasting is so aggravating that 41% of people would rather clean a toilet than contact customer service. Here are five methods to stop wasting your customers' time.
Can you reduce calls without frustrating customers?
  • Videos

Can you reduce calls without frustrating customers?

Service quality or service speed? I say – why not both?
Do no-code tools come with big drawbacks?
  • Videos

Do no-code tools come with big drawbacks?

How can you turn non-developers into specialists who can achieve what developers do without accepting some drawbacks? Well to answer that, we need to think about modern kitchens. Yep.
Why automate the first 45s of your calls using AI
  • Videos

Why automate the first 45s of your calls using AI

The question is, what are people normally doing during those 45 seconds? Our benchmark data has the answers.
  • Quick Guides

Why add call handling to Zendesk?

Create a frictionless agent desktop in Zendesk by adding call handling to your ticketing system.
  • Quick Guides

Why integrate your telephony with Salesforce?

Create a frictionless agent desktop in Salesforce by adding call handling to the CRM.
  • Customer Stories, Quick Guides

CX Transformation with VoiceBot automation

Learn how a major German energy company, saves €500,000+ per year thanks to their babelforce VoiceBot.
A recipe for... Supercharged retention
  • Customer Stories

Marley Spoon's recipe for retention

Marley Spoon's customer-centric business model needed a telephony system with the flexibility to put the human voice at the center of customer engagement
How to reduce agent burnout
  • Articles

How to reduce agent burnout in your contact center

62% of call center agents identified burnout as one of their top workplace challenges. But what is agent burnout, and how can we prevent it?
Call Management Software
  • Articles

Improve efficiency with call management software

Busy call centers handle a lot of calls. This isn’t easy, but good call management software helps by enabling more efficient processes. 
Customer service kit
  • eBooks

Customer service personalization starter kit

Learn how successful businesses around the world bring personalization to life.

Book your demo today

We’re super proud of our no-code contact center platform, and we’d love to show you everything it can do. During your free demo we’ll:

  • Show you key features designed to make your agents’ lives easier
  • Demonstrate how babelforce’s intuitive builder puts contact center optimization in your hands
  • Assess your requirements and recommend your ideal babelforce use case
  • Answer any questions you might have!
Book your Demo
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