Resources

The customer service
personalization
starter kit

Personalized service is a top priority for businesses that value their relationships with customers - and it's not as challenging to provide as you might think. 

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About this ebook

Personalization matters. Access our ebook to find out why.

  • 89% of businesses are currently investing in service personalization
  • 72% of people expect you to know their full case history when they call
  • 1/3 of Amazon's revenue is from 
personalized recommendations

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An illustration of a baseball player next to the title 'How to hit a home run with partial automation'
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How hit a home run with partial automation

What does baseball's most impressive comeback have to do with contact center automation? It's all about finding overlooked value.
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4 strategies to get more value from Zendesk

Adopting Zendesk is a massive productivity booster; here's how to get even more from Zendesk.
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How to hack agent productivity with psychology

5 science-backed strategies to help agents be more productive, more motivated, and more likely to stay for the right reasons.
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