babelforce Resources

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The future is in 150 year old tech!

The future is in 150 year old tech!

There are more voice agents now than there were in 2006, the year the iphone was launched. And yet it surprises people that voice agents are still around.

Why add call handling to Zendesk?

Create a frictionless agent desktop in Zendesk by adding call handling to your ticketing system.

Why integrate your telephony with Salesforce?

Create a frictionless agent desktop in Salesforce by adding call handling to the CRM.

CX Transformation with VoiceBot automation

Learn how a major German energy company, saves €500,000+ per year thanks to their babelforce VoiceBot.
360° Visibility Of the customer journey

How Homeday gained a 360° view of the customer journey

Homeday gained full visibility of the customer journey and the ability to make data-driven decisions with babelforce.
What is a Call Whisper?

What is a Call Whisper?

Coaching, training, or a subtle heads-up. Delivering information through the agent's headset has a lot of benefits. And it can even be automated.
Maximized efficiency

Maximized efficiency through call center ACD

Nothing kills call center efficiency more than when calls get sent to the wrong place. But there is an easy way to avoid this issue.
VoIP Phone Services

VoIP Phone Services: Top Reasons to Make the Switch

There are many reasons to choose VoIP over an analog line. For example, you’ll be able to provide more advanced services that customers love, and it’s cheaper to set up.
Keep Control Over Your Contact Center

The advantages of call monitoring

What exactly is call monitoring? How does it work? And what are the advantages of using it?
Outbound call

How to make a successful outbound call

Making a successful outbound call is about preparation, organization, and planning.
Outbound sales and service

Outbound sales and service

How to create outbound contact that cuts costs, improves CX, and drives growth.

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