Zero waiting – what we all want
January 14, 2019
Do you like waiting in line? I sure don't. Worse than just the waiting part is not knowing how long you will be there. Even worse is not knowing whether...
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no code automations Tag
What is No-code Development?
November 24, 2017
There is a lot of talk about no-code development. What exactly is no-code development? How does it relate to no-code integration and no-code automation? Is it the same as no-code...
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How Industry Leaders Automate Call Scheduling
May 15, 2017
Let's talk about integrated systems, and how the best in the business automate call scheduling. My work takes me to a lot of call centers, and I get to see many...
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Is Your Integration Strategy Working Against You?
February 8, 2017
Every year we ask hundreds of CIOs a simple but important question: How can you be sure that your technology strategy is right for customer service and sales? It's hard for CIOs...
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The Most Powerful Call Center Integration for your Zendesk
December 19, 2016
Running your contact center operations with a platform like Zendesk is an important step towards embracing the API economy. But if you take this step without moving telephony in the...
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Get Ambitious with No-Code Automation
December 16, 2016
Call Center technology upgrades are often hampered by the same old issues: the high cost of integrating systems, and the need to work within the limited processes those systems offer. In...
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Growing Pains? Outsource Resources and Tech
December 2, 2016
Sitel and babelforce have teamed up to help fast-growing companies scale personnel and processes with minimal effort. Rapid business growth presents companies with numerous complex issues to tackle, and the right...
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[Infographic] The NO Code Revolution: How to Heal Broken Customer Experience
September 20, 2016
Caller experiences are often broken - the research is clear on this. People complain frequently about the same issues: waiting too long, transfers and low first time resolution and agents...
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No-code Process Automation Can Radically Optimize Your Service
June 16, 2016
No-code process automation allows babelforce contact centers to offer truly omnichannel services. By simplifying difficult call actions and data integration, automating core contact center processes empowers customer experience design. Users...
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