There is a lot of talk about no-code development. What exactly is no-code development? How does it relate to no-code integration and no-code automation? Is it the same as no-code...
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Let's talk about integrated systems, and how the best in the business automate call scheduling. My work takes me to a lot of call centers, and I get to see many...
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Every year we ask hundreds of CIOs a simple but important question: How can you be sure that your technology strategy is right for customer service and sales? It's hard for CIOs...
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Running your contact center operations with a platform like Zendesk is an important step towards embracing the API economy. But if you take this step without moving telephony in the...
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Call Center technology upgrades are often hampered by the same old issues: the high cost of integrating systems, and the need to work within the limited processes those systems offer. In...
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Sitel and babelforce have teamed up to help fast-growing companies scale personnel and processes with minimal effort. Rapid business growth presents companies with numerous complex issues to tackle, and the right...
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Caller experiences are often broken - the research is clear on this. People complain frequently about the same issues: waiting too long, transfers and low first time resolution and agents...
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No-code process automation allows babelforce contact centers to offer truly omnichannel services. By simplifying difficult call actions and data integration, automating core contact center processes empowers customer experience design. Users...
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