In this post: What is CRM automation?The benefits of CRM automationMore salesHappier agents Loyal customersSmarter marketing Big savingsYour free guide to contact center automation Automation is the magic word for businesses. And CRM automation?...
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In this post: What is SMS marketing?SMS marketing – better than email?How will SMS marketing help your business?How does SMS marketing help customers?How does SMS personalization work?Your free guide to SMS...
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Post summary: A 2% increase in retention has the same impact as a 10% cut in costsA surprising proportion of churning customers can be retained with a single positive messageSimple automation...
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What would you learn if you could get inside your customers’ heads? If you knew what they love about your products and call center services… and what they hate… One way or another,...
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SMS messaging is one of the great under-used customer service tools. Everyone understands it. Everyone can access it. It’s rock-bottom cheap compared with taking a phone call and it’s easy to...
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Have you ever thought that running a contact center is a bit like running Disneyland? Probably not. But there is a least one way they overlap – queuing. Disney has been developing smarter...
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Call deflection is nothing new. You’ve probably been thinking about it… forever. But perhaps it’s become a bigger issue recently? Your contact center can handle more queries with fewer agents. And, you...
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Maybe you already know this: automation has become the contact center’s make-or-break technology. You have more customers to serve than ever before. Their expectations are at an all-time high. No-Code automation is...
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Pro-tip: you can collect a lot more water with a bucket than with a sieve Likewise, if you can plug the holes in your service that customers slip through...
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