The Real Value of Self-Service in Customer Support
February 4, 2021
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Picture the scene. I’m standing in a (pre-lockdown) queue at a store. Ahead of me, a teenage boy is standing with his mother. ‘It costs
Category: No code automation
Increase Customer Lifetime Value (9 Proven Approaches)
January 7, 2021
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There are plenty of ways to keep a watchful eye on your business’s success. Customer Lifetime Value (CLV) is among the most valuable for two
CRM Automation – What is it and How do I do it?
October 20, 2020
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In this post: What is CRM automation? The benefits of CRM automation More sales Happier agents Loyal customers Smarter marketing Big savings Your free guide
SMS Marketing – Surely it’s Not Still Relevant, Right?
September 24, 2020
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In this post: What is SMS marketing? SMS marketing – better than email? How will SMS marketing help your business? How does SMS marketing help
No More Churn! Create Your Own Low-Cost Customer Retention Automation
August 6, 2020
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Post summary: A 2% increase in retention has the same impact as a 10% cut in costs A surprising proportion of churning customers can be
Customer Feedback 101 – 4 *Simple* Contact Center Management Tips
June 19, 2020
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What would you learn if you could get inside your customers’ heads? If you knew what they love about your products and call center services…
SMS is the Unsung Hero of Call Center Technology! Here’s Why…
May 5, 2020
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SMS messaging is one of the great under-used customer service tools. Everyone understands it. Everyone can access it. It’s rock-bottom cheap compared with taking a
How a Contact Center Should Manage Queues (Copy Disney!)
April 2, 2020
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Have you ever thought that running a contact center is a bit like running Disneyland? Probably not. But there is a least one way they
Deflect More Calls – 3 Strategies For Your Contact Center
March 19, 2020
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Call deflection is nothing new. You’ve probably been thinking about it… forever. But perhaps it’s become a bigger issue recently? Your contact center can handle
Why Your Contact Center is Crying Out for No-Code Automation
March 5, 2020
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Maybe you already know this: automation has become the contact center’s make-or-break technology. You have more customers to serve than ever before. Their expectations are