Increase quantity of outbound calls
One of the most powerful tools in a contact center’s arsenal is the dialer. Not necessarily the dialer itself – that is just one component.
One of the most powerful tools in a contact center’s arsenal is the dialer. Not necessarily the dialer itself – that is just one component.
Sales acceleration – is it as important as they say? Absolutely. Is it as complicated as they say? Not necessarily… but it does require the
Contact centers have a history of relying on shaky performance targets. So which call center metrics do you really need to track? There’s a legacy
How do you feel about your business’s legacy systems? Is it a big weight you’re dragging around? Or the faithful old steam engine driving your
Business is all about relationships; in sales, relationship management is everything. Whether it’s nurturing leads or checking in with existing accounts, success depends on having the
When Sharon Griggins had this conversation with Studs Terkel over forty years ago, professional switchboard operators had already been around for nearly a century. The
Saas (Software as a Service) should ideally make life easier – but can choosing the wrong SaaS product actually restrict companies and limit their resources?
babelforce call center process expert Pierce Buckley spoke with Boris Petrov of Remix about conquering customer experience challenges with deep integrations between the phone service
Caller experiences are often broken – the research is clear on this. People complain frequently about the same issues: waiting too long, transfers and low
With traditional call center software solutions, the agents tended to be on totally different systems to the other employees. New system architecture and philosophies are